Staff Members
Explain how the company has dealt with the cultural shock of its staff or company members
For Juan Valdez it is very important to make feel the employees in family; it could be different in the foreing market,Juan Valdez always there is highlighted the importance of the attitude and commitment of the personnel it's different how attend the clients in Colombia and how americans do ,to the moment to attend to the clients the culture differences don' permitt has a friendly relationship with clients as in Colombia but always in customer service the sunrise it's the most important.
Bearing his excellence in mind in the quality of attention to them, there are compensated as " and also , bonuses additional to his salary for the fulfillment of procedure and standards of the company as trips, wardrobe, markets and bonds in allied shops, of equal way they join to the families, and the employees are in programs of constant training in order that they have more possibilities of being promoted to a new post that was offering to them personal and labor growth of agreement to the mas distinguished from the program of training, always there are listened new ideas that also are rewarded by economic incentives, the excellence and innovation also offers the possibility of living through a dinner with the executives of the principal headquarters Juan Valdez as recognition of proactivity. The employees are those who approve or dismiss the new products because of it they are the first ones in proving it and to give their opinion that will be born in mind,that other opportunity to share opinions and experineces between colombian employees and american employees , always resalting the quality of colombian's coffee.
BEST FRIEND'S PROGRAMM
IN ADOPTION TO AMERICAN POLITIES JUAN VALDEZ ADOPT THE BEST FRIEND PROGRAMM.
Best Buddies's program , thanks to the allies' support like Juan Valdez Coffee, offers to more than 500 Colombians with intellectual disability the possibility of possessing an employment. To see how these men and women without importing his condition give the better thing of yes in his work, it has sensitized other collaborators of the company, they are responsible, honest, and his commitment is reflected in the care of every detail in his preparations of coffee.
For nine years Best friends are employed at Juan Valdez's shops Coffee, which they take charge attending to the clients, preparing drinks and fulfilling the same functions that other employees. " It is to break this barrier or paradigm that suddenly we have of a person with disability. Personally I have lived through it and to work with them it means to see another way of being and the contribution is very beneficial and majority to managerial level ", affirms one of the leaders of bar. For the Coordinator of the program in Juan Valdez Coffee, the businessmen must give the opportunity to know the world of the disability and to take advantage of this human available resource.
Thi could be the principal cultural shock because the adoption of this kind of employees in terms of productivity in USA , not works at all, but it's a part of integration and equality job polities.
Go to see more about best buddie's programm in juanvaldezcafe.com/es/content/best-buddies-video
